Contact Us

We're Here to Help — Get in Touch with the Herz P1 Smart Ring Team

Whether you have a question about the Herz P1 Smart Ring, need help with sizing, want to troubleshoot the QRing app, start a 90-day money-back refund request, or just want to share your experience with the ring — our team is ready to assist.

📍 WuzuTech LLC — Manufacturer's Office
Akron, Ohio, USA


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 DIRECT CONTACT INFORMATION
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📞 PHONE SUPPORT (US-Based, Akron Ohio)
1-866-479-1629

Best for: Urgent order issues, refund processing, shipping questions, device troubleshooting, sizing questions, QRing app help

Phone Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST


📧 EMAIL — GENERAL SUPPORT
support@us-herzp1smartrings.com

Best for: Product questions, general inquiries, feedback, partnership requests

Response Time: Typically within 24–48 business hours


📧 EMAIL — CUSTOMER CARE & REFUNDS
customercare@us-herzp1smartrings.com

Best for: 90-day money-back guarantee refund requests, return shipping instructions, billing issues, sizing exchanges

Response Time: Typically within 24–48 business hours


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 How Can We Help You Today?
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🛒 Order Status & Shipping Updates
Already placed an order and want to check where it is? Email us your order number along with the billing name used on the purchase. Our team will look up your shipment status and provide a tracking link.


💸 90-Day Money-Back Refund Requests
Not fully satisfied with your Herz P1 Smart Ring? Email customercare@us-herzp1smartrings.com within 90 days of receiving your order to start the refund process. Please include:
- Your full name
- Order number (from your confirmation email)
- Reason for the return

Our team will walk you through the simple return process and confirm your refund timeline.


💍 Ring Sizing & Fit Issues
The #1 most common customer support inquiry: sizing. We recommend using the FREE sizing kit BEFORE ordering — but if your ring arrives and the size is wrong, contact us within the 90-day window for size exchange. Sizing-related returns are normal and handled smoothly.

Pro Tip: Fingers swell during heat and shrink during cold. Try sizing rings during normal daytime activity at room temperature.


📱 QRing App Troubleshooting
Having trouble with the QRing app? Common issues we can help with:
- Pairing problems with iPhone/Android
- Bluetooth connection drops
- Data sync failures
- Sleep/HRV/SpO2 data appearing incorrect
- App login/account issues

If issues persist, we may direct you to WuzuTech's app development team for specialized support.


🛠️ Device Troubleshooting
Having trouble with your Herz P1 Smart Ring — won't turn on, not pairing with phone, not charging, sensor readings seem off, water damage concerns? Reach out by phone or email and we'll help you troubleshoot. Most issues resolve with simple battery resets, magnetic charger reconnection, or app updates.

If your device has a manufacturing defect, we'll arrange a replacement under warranty.


❓ Pre-Purchase Questions
Curious whether the Herz P1 is right for you — sleep tracking accuracy, comparison to Oura Ring, menstrual cycle tracking, workout heart rate, smartphone compatibility? Send us a message — our team is happy to help you decide before you order.


📦 Bulk or Gift Orders
Want to order multiple Herz P1 Smart Rings for family members, employees, customers, or as gifts? The 3-pack ($49.99 each, BEST VALUE) is perfect for this. For larger bulk orders (10+ rings), contact us about volume pricing.


🎁 Holiday & Anniversary Gifts
Need a thoughtful wellness gift? The Herz P1 is one of the most-gifted health devices of 2026. Contact us if you need help selecting:
- Best color (Midnight Black, Silver Spark, Rose Gold, Sunrise Gold)
- Estimated sizing for the gift recipient
- Gift packaging options
- Holiday shipping deadlines


🤝 Partnership & Affiliate Inquiries
Interested in becoming a Herz P1 affiliate, content partner, or product reviewer collaborator? Email support@us-herzp1smartrings.com with details about your platform, audience size, and content focus.


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Quick Answers to Common Questions
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❓ How long does shipping take?
Standard US shipping typically takes 5–10 business days after the order is processed (1-3 business days). You'll receive a tracking number by email once your order ships. Free US shipping on all orders.


❓ How do I start a refund within the 90-day window?
Simply email customercare@us-herzp1smartrings.com with your order number and "Refund Request" in the subject line. Our team will guide you through the return process.


❓ Is the device covered by a warranty?
Yes — the Herz P1 Smart Ring comes with the official WuzuTech manufacturer's warranty against defects. If your device stops working due to a manufacturing issue, contact us for a replacement.


❓ How do I know what ring size I need?
WuzuTech provides a FREE sizing kit. Request it before ordering through the official WuzuTech website. The kit contains plastic sizing rings (sizes 6-13) to try on your finger during normal daily activity at room temperature.


❓ Can I cancel my order before it ships?
Cancellations are possible if requested before the order is processed and shipped. Contact us as soon as possible by phone (1-866-479-1629) for the fastest response.


❓ Do you ship internationally?
At this time, WuzuTech focuses primarily on US customer shipping. Visit the official WuzuTech website for the most current shipping policy and country availability.


❓ What if my package arrives damaged?
Contact customercare@us-herzp1smartrings.com within 7 days of delivery with clear photos of the damaged package and product. We'll arrange a replacement at no cost to you.


❓ Will the Herz P1 work with my older phone?
The Herz P1 is compatible with iOS 12+ and Android 7+. This covers most smartphones from 2016-2017 onward. Check your phone's settings to confirm.


❓ Is the Herz P1 a medical device?
No — the Herz P1 is a consumer wellness tracker, NOT a medical device. The biometric data is for general wellness awareness only and is not intended to diagnose, treat, or prevent any medical condition. Always consult a licensed doctor for medical concerns.


❓ Can I shower or swim with the ring?
Yes — the Herz P1 features IP68/5ATM waterproof rating (submersible up to 164 ft). Safe for showers, swimming, sweating, and rain. Avoid extreme heat (saunas, very hot showers) for long-term seal integrity.


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How Quickly Will We Respond?
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📞 Phone: Live support during business hours (Mon–Fri, 9 AM–6 PM EST). Voicemails returned within 1 business day. Tested response: ~90 seconds to live agent during business hours.

📧 Email: 24–48 business hours for most inquiries. Refund and shipping issues are typically prioritized.

If you don't receive a response within the expected timeframe, please check your spam/junk folder before sending a follow-up message.


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 A Note Before Your Return
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Our 90-Day Money-Back Guarantee is designed to give you a real, risk-free trial of the Herz P1 Smart Ring. To make the most of your trial:

✅ Charge the device fully on first arrival (~60 minutes)
✅ Use the FREE sizing kit to ensure proper fit
✅ Download the FREE QRing app and pair via Bluetooth
✅ Wear the ring 24/7 for at least 14 days to establish your baseline
✅ Track at least 3 full nights of sleep before evaluating
✅ Track at least 2 workouts to evaluate heart rate accuracy
✅ Try all sensor metrics: HR, HRV, SpO2, sleep, stress, activity

If after a fair 90-day trial you're still not satisfied, we're happy to process your refund — no awkward questions, no restocking fees.

© Copyright 2026 Herz P1 Smart Ring. All Rights Reserved.


Affiliate Link Disclosure:
Some purchase links on this page may point to an affiliate tracking URL. If you purchase through these links, a commission may be earned at no additional cost to you. This commission relationship does not influence the accuracy, neutrality, or integrity of the information presented on this page. To purchase directly from the brand, visit the official WuzuTech website.

Health Disclaimer:
The Herz P1 Smart Ring is a consumer wellness tracker and is NOT a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. The biometric data provided is for general wellness awareness only. Always consult a licensed healthcare professional regarding medical concerns, abnormal symptoms, or before starting new fitness or health routines.

Testimonials Compilation Disclaimer:
Customer testimonials featured on this page are compiled from verified review platforms including Trustpilot, Reddit, Amazon, and BBB. Names may be partially modified for privacy. Individual results vary based on factors including proper ring sizing, consistent wear, individual physiology, lifestyle factors, and accurate setup.

Pricing Disclaimer:
All pricing, discounts, and bundle offers are based on publicly available data at the time of publication. Final pricing on the official WuzuTech website may change. Verify current pricing on the official checkout page before ordering.

Publisher Responsibility Disclaimer:
The publisher has made every reasonable effort to ensure the accuracy of information based on publicly available product materials, hands-on testing, and verified customer feedback.

Results May Vary:
Individual experience with the Herz P1 will vary based on factors including proper sizing, consistent wear, smartphone compatibility, lifestyle factors, and proper device usage. Always verify current pricing on the official WuzuTech website before purchasing.